When you place an order on our website, you will receive an email confirming your order and we will send you an invoice soon after. If you cannot find this email, be sure to check your spam mailbox—if afterward it is still not found, please contact us at hello@iconiclxr.com
Domestic Orders:
Each of our domestic orders is shipped via Royal Mail. As each order is custom, it is printed on demand and will typically be processed, printed, and shipped within 10-12 business days from the date the order was placed (excluding weekends and holidays). Shipping within the UK will take between 2-5 days. We recommend scheduling the start date of your planner to be approximately two weeks from the order date. However, during busy seasons, processing times may be extended. For information on any delays, please reference the banner at the top of our website.
International Orders:
If you are outside the UK, you may typically expect your order to be processed, printed, and shipped between 10-12 business days from the date the order was placed (excluding weekends and holidays). Shipping takes between 5-8 days; however, this does not take customs processing into account. We recommend scheduling the start date of your planner to be at least two to three weeks from the order date. However, during busy seasons, processing times may be extended. For information on any delays, please reference the banner at the top of our website.
If you find that your country is not listed as one that we ship to, please contact us at hello@iconiclxr.com and we will make note of your request. Additionally, please be advised that you are responsible for your country's customs/duties/delivery fees and delays when shipping outside the UK.
Currently, we do not offer expedited shipping for domestic or international orders.
Every order will receive tracking information via email approximately 6-7 business days (excluding weekends and holidays) after the order has been placed.
We are unable to accept returns on custom items unless there is an error or damage on our part. If this is the case with your order, you will need to contact us at hello@iconiclxr.com within 10 days from the day it is received.
Prior to confirming your purchase on our site, you will be asked to confirm a preview of your custom product. By confirming this preview, you understand that the content of your purchase will be printed as shown. This is what any errors in your printed product will be compared to when submitting a return form.
Any major damages should be documented when received so that we may assess where the damages are done and how we may remedy the problem right away.
As each order is immediately sent to print upon purchase, we are unable to accept cancellations or make changes to any order.